What is Gold and how does guild leveling work?+
Gold is GuildWire’s virtual currency. Members buy Gold and donate it to their guild. Each donated Gold equals 1 guild EXP. Your guild’s total active donated Gold determines its level, which unlocks the perks listed in the guild level table.
Can I donate Gold to any guild?+
You can donate Gold to guilds you are a member of. Donations contribute to that guild’s active boost total and help the entire roster — not just your individual account.
What is the difference between Battle Pass and Battle Pass+?+
Battle Pass ($1.99/month) unlocks exclusive app themes, Forum & DM sidebar icon styles, class icon variants, a custom static profile banner, animated voice presence ring, member-list and forum badges, raised message limits, animated DM list ring, and more. Battle Pass+ ($7.99/month) includes everything in Battle Pass, plus 2 Gold every month (credited automatically on login), premium mesh themes, an animated profile banner, Battle Pass+ and alliance badges on World Chat, and the highest message limits. Manage your subscription and Gold balance in the desktop app under Settings → Battle Pass / Gold.
What are the message character limits?+
Everyone starts with default limits: guild and alliance chat 1,800 characters, direct messages 1,000, and World Chat 280. Battle Pass raises these to 2,500 / 2,000 / 500. Battle Pass+ raises them to 4,000 / 3,000 / 1,000. Limits are enforced in the desktop app composer; see the message limits table on this page.
Where do I complete a purchase?+
Sign in at https://guildwire.app/login with the same account as the desktop app, then use Buy or Subscribe on the pricing page. Checkout opens in your browser; Gold and Battle Pass are delivered to your signed-in account after payment is confirmed.
How are purchases delivered to my account?+
All products are digital — no physical shipping. After payment is confirmed, Gold is credited to your account balance and Battle Pass benefits activate on your profile, usually within a few minutes. Battle Pass+ also credits 2 Gold each UTC calendar month when you sign in to the desktop app (once per month, server-side). If payment succeeds but nothing appears within 24 hours, email support@guildwire.app with your receipt. See https://guildwire.app/refunds for delivery-failure cases.
Are prices shown in USD? What about tax?+
Yes. All prices on this page are in US dollars. Taxes may apply depending on your country and will be calculated and displayed at checkout before you pay.
Can I cancel Battle Pass?+
Yes. Battle Pass and Battle Pass+ are monthly subscriptions. Cancel before your next billing date to stop future charges. The current billing period is not refunded once benefits are activated. See our Refund Policy at https://guildwire.app/refunds.
What happens when my Battle Pass ends?+
When your subscription period ends (or is not renewed), Battle Pass cosmetics and raised message limits stop immediately — themes, badges, profile banner flair, and other BP perks revert to free-tier defaults. The desktop app sends in-app reminders 3, 2, and 1 days before expiry when you sign in, so you can renew in Settings → Battle Pass / Gold.
Can I get a refund on Gold or Battle Pass?+
Gold pack purchases are final once Gold is credited to your account — we do not offer refunds for unused or partially donated Gold. Battle Pass and Battle Pass+ fees are non-refundable for the current month after activation. Battle Pass+ monthly Gold is part of your subscription, not a separate refundable product. Refunds may still apply where mandatory law requires, or for duplicate charges, unauthorized payments, or delivery failures. Full details: https://guildwire.app/refunds.
