Refund Policy

GuildWire sells digital goods and services only — including Gold (virtual currency), Battle Pass and Battle Pass+ (monthly cosmetics subscriptions), and related in-app entitlements. Digital content is typically delivered immediately to your account when a purchase completes.

Except where mandatory consumer protection law in your country requires otherwise, all sales are final once digital goods are delivered or subscription benefits are activated. Nothing in this policy limits non-waivable rights you may have under applicable law (including, where applicable, EU/EEA digital content regulations or Türkiye consumer law).

Purchases may be processed by GuildWire or by a Payment Partner such as Paddle or Creem (or another provider we designate at checkout). The Payment Partner identified on your checkout page and receipt handles payment collection, tax, invoicing, and may process refund requests on our behalf.

If you are unsure who processed your payment, check your email receipt or bank statement, then contact support@guildwire.app with your transaction ID and we will direct your request appropriately.

Gold is sold in packs (currently 3 Gold and 10 Gold at https://guildwire.app/pricing) at $1.25 USD per Gold unless otherwise stated. Purchased Gold is credited to your account balance immediately after a successful payment.

• Final sale on delivery — Except where mandatory law requires otherwise, Gold pack purchases are non-refundable once Gold is credited to your account, whether or not you donate or spend that Gold.
• No partial refunds — We do not offer partial refunds if you use or donate only part of a Gold pack. A Gold pack is a single digital product delivered to your account as a whole.
• Donated Gold — Gold donated to a guild is consumed and applied to that guild's boost total. It cannot be reversed, returned to your balance, or refunded.
• No cash value — Gold has no real-world monetary value and cannot be exchanged for cash except as required by law.

Battle Pass+ includes a monthly credit of 2 Gold to your account as part of the subscription. This Gold is a subscription benefit, not a separately purchased Gold pack.

• Not a standalone product — Monthly Gold from Battle Pass+ cannot be refunded under the Gold pack rules in Section 3.
• Subscription rules apply — Refund eligibility for Battle Pass+ (including any Gold already credited during the billing period) is governed by Section 5 below.
• Clawback — If a Battle Pass+ subscription payment is refunded where permitted by law or due to a verified billing error, we may deduct or revoke Gold credited for that billing period from your account balance.

Battle Pass ($1.99/month) and Battle Pass+ ($7.99/month) grant monthly cosmetic and profile entitlements for your individual account.

• After activation — Once Battle Pass or Battle Pass+ benefits are activated for a billing period — including cosmetics and, for Battle Pass+, any monthly Gold credit — that period's fee is non-refundable except where mandatory law requires otherwise.
• When access ends — If your subscription is not renewed or is cancelled, Battle Pass entitlements (cosmetics, raised message limits, and related profile customization) stop immediately at the end of the paid period.
• Expiry reminders — The desktop app may notify you in-app 3, 2, and 1 days before your subscription end date when you sign in.
• Monthly billing — Subscriptions renew every month at the listed price until you cancel before the next billing date.
• Cancellation — Cancel before renewal to avoid future charges. Cancellation stops future billing; it does not refund the current billing period except where mandatory law requires otherwise.

If we offer automatically renewing subscriptions in the future, you may cancel renewal before the next billing date through your account settings, the Payment Partner customer portal, or by contacting support@guildwire.app. Cancellation stops future charges; it does not retroactively refund the current billing period unless required by law.

We may approve a refund only in these situations (subject to verification):

• Mandatory consumer protection law in your jurisdiction requires a refund or withdrawal right that cannot be waived at checkout.
• Duplicate charge or billing error — you were charged more than once for the same product.
• Unauthorized transaction — payment was made without your authorization (subject to investigation).
• Delivery failure — payment succeeded but the digital product was not credited or activated due to a technical failure on our side (not due to account restrictions or Terms violations).

To request a refund, email support@guildwire.app with:

1. The email address associated with your GuildWire account.
2. Your receipt, order ID, or transaction ID from the Payment Partner.
3. The product purchased (Gold pack size, Battle Pass, Battle Pass+, etc.).
4. A brief explanation of your request.

We aim to respond within five (5) business days. Approved refunds are processed through the original payment method where possible and may take five to ten (5–10) additional business days to appear, depending on your bank or Payment Partner.

We will deny refund requests when:

• Gold has been credited to your account (including any portion donated or held as balance).
• Battle Pass or Battle Pass+ benefits or monthly Gold have been activated for the billing period.
• The request falls outside the exceptions in Section 7 and no mandatory law applies.
• We detect fraud, chargeback abuse, or repeated refund abuse.
• The purchase was made in violation of our Terms of Service.

Please contact us at support@guildwire.app before initiating a chargeback with your bank. Unauthorized chargebacks for delivered digital goods may result in account suspension and loss of entitlements. We will provide transaction evidence to Payment Partners when disputing fraudulent claims.

We may update this Refund Policy from time to time. The current version is always available at https://guildwire.app/refunds. Material changes will update the "Last updated" date at the top of this page.

Refund and billing questions: support@guildwire.app

Related documents: Terms of Service — https://guildwire.app/terms · Privacy Policy — https://guildwire.app/privacy · Pricing — https://guildwire.app/pricing